Launch of TravelProblems.com, A New Airline Complaint Website, Manages Consumer Travel Issues in Time for Height of Travel Season

     NEW YORK, Nov. 17 -- With the busiest travel day of the year just one week away, TravelProblems.com announces the launch of its travel complaint management website to help passengers with issues ranging from delays to overbooking to rude agents. Founder David Jarashow, an attorney with mediation and arbitration experience, will contact airlines on behalf of passengers to negotiate settlements in the form of refunds, credits, frequent flier miles and upgrades.
    
After passengers were left stranded on airplane runways in excess of eight hours last winter, Congress began advancing a passenger bill of rights. Ultimately, the legislation that passed contained many of the same protections already guaranteed to passengers and none of the tougher proposal originally suggested such as holding airlines accountable for "runway confinements," giving passengers notice and explanations of delays and extending reservation hold times to 48 hours. Congress wanted to give the airlines more time to make improvements on their own.
    
"This is a tremendous period of opportunity for the airlines to say 'we hear you' to passengers," says Jarashow. "If the airlines are serious about self regulation, they need to meet the basic needs of all passengers. And we're committed to resolving travel related complaints with airlines and cruise lines, no matter how complicated or time consuming they may be."
    
Jarashow came up with the idea for TravelProblems.com last year after his father needed emergency heart surgery during a trip from Florida to Boston.
The surgery and convalescence that followed required the elder Jarashow and his wife to postpone their return trip for a few weeks. Initially, the airline refused to waive $150.00 in change fees for extending the trip. But Jarashow persisted, and following several letters and phone calls, credit was issued to his parents along with a letter of apology from the airline wishing his father a speedy recovery.
    
TravelProblems.com will charge a flat fee of $25 for its complaint management service for claims under $200.00. This includes all correspondence, phone calls, faxes and emails in the pursuit of a negotiated settlement. If Travelproblems.com is unable to reach an agreeable settlement, they will promptly issue a refund.

SOURCE TravelProblems.com
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     /CONTACT: David Jarashow, 973-736-6893, info@travelproblems.com, or Jennifer Levine, 212-879-1308, Jlevine03@aol.com, both of TravelProblems.com/


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