FLYTECOMM ANNOUNCES NEW WEB-BASED TRAVELER TRACKER SOLUTION FOR CORPORATE TRAVEL MANAGERS

SAN JOSE, Calif. — March 10, 2003 —FlyteComm, an intelligent travel information and services company, today announced a new web-based travel application, which complements the company’s existing solutions that have served flight-conscious customers for years. Traveler Situation Manager™ (TSM™) is the first next-generation service for travel managers, administrators or agents that tracks corporate travelers, and facilitates corrective action on the travelers’ behalf when needed.

When travelers are in route and something changes in their travel itinerary, TSM sends an e-mail message to the administrator, travel manager or agent—whoever is assigned to service that traveler. The provider then determines what action is needed, such as booking a new connecting flight, re-scheduling ground transportation, or notifying attendees that a meeting has changed.

Because TSM communicates directly to the travel manager/planner, changes can be proactively made without the traveler’s direct involvement — saving the traveler time and making him/her more productive. The traveler is then notified via wireless messaging of the changes that have been made on his/her behalf, many times without the traveler ever realizing there was a problem. In addition, TSM allows providers and administrators to communicate to either a large group of travelers or to a specific individual traveler about specific changes that are made on their behalf.

In today’s travel environment, nothing should be taken for granted; flights are regularly cancelled, diverted or delayed for a multitude of reasons. In addition, corporate travelers are becoming more self-sufficient and booking their own travel, thus saving time and money.

“Being a road warrior myself, I like booking my own travel because it gives me flexibility,” says Maurice Bailey, president and CEO of FlyteComm. “But, when I get into trouble or need someone anticipating my travel requirements, I don’t want to be left out on my own. We talked to our customers and they all agreed that someone needs to watch the traveler’s back, regardless of the method used in booking the trip.”

Utilizing a compilation of multiple data sources, including specific individual reservation information, weather data, real-time airline updates and formulated analytics, TSM can pinpoint a traveler’s flight location and current status. The easy-to-use customizable, web-based interface employs a combination of highly defined graphics, precise data points and predefined traveler preferences giving the travel manager what they need to make proactive service decisions.

“The beauty of TSM”, reiterates FlyteComm’s Bailey, “is that it never interferes with the travel arrangers daily schedule unless a need arises. TSM constantly monitors all travelers’ trips in the background but only communicates when a pertinent event has occurred and help is required. This way agents and arrangers stay busy and productive with normal day-to-day duties.”

Because FlyteComm had extensive experience in developing flight tracking solutions with products like, FlyteTrax™, WebTrax™ and the recently deployed Trip Information Manager™ (TIM™), it was a natural next step to develop a service where providers can monitor, track and communicate with their travelers who are unaware of outside changes happening that have a direct impact on their travel. TSM was born out of extensive research of the market and interviews with actual travelers.

“FlyteComm has saved the day on several occasions already,” says Pat Bryant who manages travel services for the National Science Foundation. “TSM has put real-time travel information in the hands of our managers, giving them information never before available. We are now able to proactively catch errors before they have a negative impact on our travelers. Travel has become very difficult to manage because of changes in the travel industry itself. FlyteComm makes it possible for my agency to quickly react to cancellations and other unforeseen circumstances that can cause problems. We can be assured that the travelers and the travel arrangers are supplied with the most up-to-date, correct information. And the nice thing is, Traveler Situation Manager is an invaluable tool that is really easy to use.”

About FlyteComm
FlyteComm provides intelligent travel information and services designed to meet the needs of aviation, corporate travel, transportation and wireless markets. Registered as a Delaware Corporation since 2000, the company expanded its pioneering position as an aviation solutions provider into a key supplier of information and technologies in the business travel marketplace. With corporations now spending $160 billion annually on air transportation, there is a critical need for accurate and timely information before and during travel.

FlyteComm’s innovative products and technologies provide corporations with the most relevant information required to make efficient and cost-effective decisions. FlyteComm is headquartered in San Jose, California. For more information, visit http://www.flytecomm.com